Frequently Asked Questions

What areas does Your Mobile Physio service?

Your Mobile Physio is able to provide physiotherapy, exercise physiology and occupational therapy services to Fairfield, Liverpool, Blacktown, Bankstown and Ryde (for text in bold please link to service areas at bottom of document)

Are you a registered NDIS provider?

Yes, Your Mobile Physio is an accredited NDIS provider

What NDIS funding category do I need to access our services?

Physiotherapy requires Improved Daily Living

Occupational Therapy requires Improved Daily Living

Exercise Physiology requires Improved Daily Living and/or Improved Health and Wellbeing

What disabilities is the team at Your Mobile Physio able to assist with?

Our team is able to assist with a wide ranges of disabilities including both intellectual and neurological disabilities. Such as Multiple sclerosis, Cerebral Palsy, Spinal cord injuries, Guillain Barre syndrome, Parkinson’s disease, Dementia, Motor neurone disease, Huntington’s disease, Stroke, Acquired and traumatic Brain Injuries, Muscular dystrophy, Fibromyalgia, Peripheral neuropathy, Chronic fatigue syndrome, Epilepsy and other neurological disorders

I have never had Physiotherapy, what to I expect on my first visit?

On your first visit, our physiotherapist will come to your home and begin with an assessment and a discussion to get to know you, your needs, your issues and problems. Depending on each situation they may look and assess your bedroom, bathroom, living space and house for falls risks, trip hazard and help you create a safer environment for you to move in.

They will then asses you physically and determine your range of movement, strength, posture, gait/walking capacity, balance and special neurological tests to ensure your nervous system is in check.

From here depending on time and whether the physio determines it safe or not, you may be prescribed some exercises to do to improve your condition. If it is safe, our physio will show you how to complete these exercise on your own, other times we encourage and train support workers or family members how to assist so that exercising is safe for both participant and support staff.

What is the difference between Exercise Physiology and Physiotherapy?

Exercise Physiologists treat patients using clinical exercise interventions and programs as their primary modality. In contrast, Physiotherapists assess, diagnose, treat and manage injuries, disabilities and pain with hands-on treatment and exercise prescription.

What is the difference between Physiotherapy and Occupational Therapy?

There are a few differences between the both. Physiotherapy can assist participants improve gross motor skills, including movements that use large muscles such as walking, standing, balancing. Occupational therapists focus on fine motor skills, focusing on muscles that complete small fine movements such as writing with a pen, using a knife and fork, doing up buttons on your shirt.

Physiotherapists generally assist you in being able to achieve a movements, such as lifting up your arm, getting your muscles working so that you can reach for something high or low, balance, stand and walk.

Occupational Therapists assist you by implementing and teaching you strategies about the best way to put clothes on/off, providing equipment that assists you eat easier, modify your bathroom with rails and other equipment so you can use your toilet or shower easier and safer.

I would like to receive massage as a form of treatment, who should I book with?

If you would like to receive massage it is best you connect with a Physiotherapist on our team. After assessing you and discussing your goals and needs your physio can provide you with massage if it will help relieve pain, improve movement and assist function.

Why do I need to sign a service booking?

Service booking is required for NDIS participants so you can set aside funding for our NDIS registered team of therapists to provide you with a service such as Physiotherapy, Exercise Physiology or Occupational Therapy.

For further information, please check

I am a NDIS support coordinator how do I make a referral?

You can head over to our referral form (INSERT LINK FOR NDIS REFERRAL FORM) or you can call our team on 0499557799 to discuss your participants needs.

Is a GP referral required?

No GP referral is required

Do you accept referral for Aged Care or clients on a Home Care Package?

Yes we do, please head over to our Aged Care referral form (insert link for Aged Care Referral Form) or you can call our team on 0499 557 799 to discuss your participants needs.

I am unsure if my NDIS Funding can be used to for your services?

Please contact us on 0499557799 and our admin team will be happy to help you out. If you are not sure please have your support coordinator contact us. We are able to accept NDIA managed funding, Pan Managed funding, or Self managed funding participants.

I had an accident under Workcover/CTP are you able to treat me?

Yes, the team at Your Mobile Physio is able to assist you, please contact us to discuss your options.

Am I able to use Enhance Primary Care Plan (EPC) to have therapy?

Yes, with a GP referral and EPC you can claim portion of your cost and will be required to pay the remaining gap. We understand certain clinics provide no gap payment, although our approach is to charge a gap fee as we travel to you, spend more time with you and implement a specific treatment approach to your needs.

Can I request the gender of my therapist?

We employ both male and female therapists in Sydney. If you prefer a particular gender based on religious values or for comfortability reasons, please let us know at the time of booking so we can do our best to allocate someone to you.