Frequently Asked Questions
I’m reluctant to use your services because I feel I am unable to get the same level of treatment as a clinic. How are you able to offer this same service at home?
This is the most common question we receive at Your Mobile Physio. We can offer the exact same treatment that you would receive at a clinic, and often clients are surprised that the treatment they receive from a mobile physio is actually better. Having come from a clinical background we have seen what clinics offer. In many cases, a physio in a clinic is made to see multiple patients at a time. Its common practice that a heat pack is put on or an ultrasound machine and patients are left in a room whilst another patient is attended to. A mobile physio spends the whole consultation with you and only you, so you often receive a much better service.
We also bring all the same equipment you would encounter at a clinic. All team members come equipped with a professional massage table that they set up at your premises. They also carry equipment such as tapes, gels, medicine balls, exercise mats, foam rollers, hand and ankle weights and so on. Our physio’s even come with dry needling and acupuncture kits.
What do I need in order for you to provide the service?
We just need a few square metres of clear space where we can set up the massage table with room for the physio to work on you. The dimensions of the massage table are 70cm wide x 75cm high x 187cm long. Please allow 3m x 2m of space at a minimum.
Are we able to use a health fund to pay for physiotherapy and how much do we get back?
Yes, we accept all health cards. We charge for the consultation in full and at the end of the session we provide a receipt which allows you to claim a percentage back from your health care provider. Different health funds provide different rebates. It is best to contact your health fund provider to see how much you can get back.
What payment do you accept?
We accept all major credit cards and debit cards, excluding AMEX. Cash is also accepted. Payment is required at the conclusion of the consultation via credit card or cash in full. If you are eligible for Medicare, NDIS, Workcover etc please let us know at the time so we can inform you of what you need to bring to be eligible for your first session.
Do I need to bring anything?
If you have a doctors or specialist referral, x rays or any other information that could assist the physio in giving us more insight into your injury, please bring this. If not, just yourself, and the physio will perform some tests and ask questions to understand your injury.
What should I wear?
Comfortable, light and loose fit clothing is best.
Can I request the gender of my physio?
We employ both male and female physiotherapists in Sydney. If you prefer a particular gender based on religious values or for comfortability reasons, please let us know at the time of booking so we can do our best to allocate someone to you.
What areas do you cover?
We have mobile Physiotherapists in all regions across Sydney. Please call or email to book.
How much notice do I need to make an appointment?
We aim to see new patients within 24 hours from the time of enquiry. It is often best to treat an injury as early as possible. We can sometimes schedule you in on the same day, subject to availability. Please contact us via phone or email to check availability.
What times do you operate?
We operate Monday to Saturday. We typically schedule appointments from 8am-6pm Monday to Friday, and 8am- 2pm on Saturdays. We do not operate on Sundays. Please call 000 OR attend a medical centre or hospital for any emergencies.